Privacy and Personal Data Protection Policy

OUAIL CAR SARL attaches paramount importance to the protection of your privacy and personal data. In accordance with Law n° 09-08 relating to the protection of individuals with regard to the processing of personal data, this policy details our practices regarding the collection, use, retention, and security of your information.

1. Data Controller: The entity responsible for the collection and processing of your data is: OUAIL CAR SARL. Head office: N°2, 716 Lot Al Ouafae 4, Route de Sefrou, Avenue Al Damam, Fes 30070, Morocco. Common Enterprise Identifier (ICE): 003323652000073. Contact: contact@ouailcar.com.

2. Nature of Data Collected: We only collect the data strictly necessary for the provision of our vehicle rental services. This information is provided voluntarily by you via our website, by phone, or via the WhatsApp application: Identity (Surname, first name, title), Contact Details (Email address, mobile phone number), Rental information (Pick-up/drop-off dates and locations, desired vehicle category), Official documents (Copy of driving licence, passport or National ID card necessary for drawing up the legal contract).

3. Purposes of Processing: Your data is processed for clear and legitimate objectives: Booking Management (Registration of requests, availability confirmation, and quote issuing), Contract Execution (Vehicle preparation, invoicing and guarantee management), Customer Support (Responding to your questions via WhatsApp or contact form), Legal Obligations (Management of traffic fines and forwarding to relevant authorities).

4. Cookie and Tracking Policy: No Third-Party Tracking (Our website does not use any advertising tracking cookies or intrusive analytical tools such as Google Analytics), Anonymous Browsing (Your browsing on our site remains private. We do not exploit your behavioural data for commercial purposes).

5. Data Recipients and Third Parties: OUAIL CAR SARL applies a strict non-commercialisation policy: No Resale (We do not sell, rent, or transfer your data to third-party companies for marketing purposes), Restricted Sharing (Your data is only accessible to authorised personnel or our technical partners strictly for the proper functioning of the service), Authorities (Data may be forwarded to Moroccan authorities in the event of a traffic violation).

6. Retention Period: We only keep your data for the required period: Enquiries (Maximum 12 months after the last contact), Rental Contracts (Data is archived for the legal retention period of accounting and tax documents in force in Morocco).

7. Your Rights (Law 09-08): Right of access (Obtain confirmation that your data is being processed), Right to rectification (Request the correction of inaccurate information), Right to erasure (Request the deletion of your data), Right to object (Object to the processing of your data). To exercise these rights, contact us at contact@ouailcar.com.

8. Security and Confidentiality: We implement rigorous security measures to protect your data against any unauthorised access: Secure exchange protocols, Restricted access to servers, Team awareness training.