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FAQ: Your questions about car hire in Fes
Everything you need to know for your car hire in Fes.
🚗 Booking & Pricing
What is the final price of my rental?
Can the price change after my booking?
What happens if I am late to pick up my car?
Are there admin fees for amendments?
👤 Drivers & Documents
What is the minimum age to hire with Ouailcar?
Do I need to have held my licence for a certain time?
What documents must I provide?
Can I add a second driver?
💳 Deposit & Guarantee
Why do I have to leave a deposit?
What payment methods are accepted for the deposit?
When do I get my deposit back?
🛡️ Packages, Insurance & Excess
What is the 'Excess'?
How does the BASIC Package work?
Why choose the ESSENTIAL Package?
Why is the ZEN Package the most recommended?
What are the insurance exclusions (what is never covered)?
🛠️ Usage, Maintenance & Restrictions
Can I take the vehicle outside of Morocco?
What are the restricted uses?
Who is responsible for checking oil and water?
What should I do in the event of a mechanical breakdown?
🏁 End of Rental & Return
Can I return the car later than planned?
How can I extend my rental?
Do I have to return the car clean?
What is the fuel policy?
What happens if I put the wrong fuel in at the pump?
👮 Fines & Disputes
Who pays for speed cameras and parking fines?
What should I do in the event of an accident?
Will I be refunded if my bag is stolen from the car?